AI is no longer confined to private companies—it is reshaping how governments serve citizens. A newly released report, The Opportunity for AI to Enhance Public Sector Services, developed under the StepUp Startups project, explores how AI is transforming healthcare, taxation, justice, and citizen services across Europe. Backed by fresh data and case studies, the study highlights adoption trends, regional divides, key challenges such as data protection and skills gaps, and actionable strategies to scale trustworthy, citizen-centered AI in public administrations.
Tag: Digital transformation
How AI is Transforming Business Support Processes in Europe
AI in business is no longer confined to core operations—it is transforming the support functions that keep companies running. A newly released report, The Opportunity for AI to Enhance Business Support Processes, examines how AI is reshaping HR, Finance, and Customer Service across the EU, turning these functions into strategic enablers of productivity and innovation. Supported by the European Union, the study highlights adoption trends, investment gaps, case studies, and practical recommendations to accelerate responsible and impactful AI integration in Europe’s business landscape.