AI in business is no longer confined to core operations—it is transforming the support functions that keep companies running. A newly released report, The Opportunity for AI to Enhance Business Support Processes, examines how AI is reshaping HR, Finance, and Customer Service across the EU, turning these functions into strategic enablers of productivity and innovation. Supported by the European Union, the study highlights adoption trends, investment gaps, case studies, and practical recommendations to accelerate responsible and impactful AI integration in Europe’s business landscape.